Delivery & Returns

DELIVERY POLICY

Deliveries within Australia

Allure offers free delivery on all online orders within Australia.

All purchases made through alluresouthseapearls.com.au will be dispatched within five working days. If an item is not available for immediate dispatch, we will contact you with an estimated timeframe.

Deliveries within Australia can be expected within three working days of the order being dispatched.

For security measures, insurance is provided whilst in transit and all deliveries require a signature on delivery.

 

International deliveries

Allure offers a delivery fee of $69 for all international orders.

All purchases made through alluresouthseapearls.com.au will be dispatched within five working days. If an item is not available for immediate dispatch, we will contact you with an estimated timeframe. 

Delivery for international orders can be expected within 7-14 working days of the order being dispatched.

International orders are shipped via FedEx and for security measures, insurance is provided whilst in transit and all deliveries require a signature on delivery.

Please note international customers are responsible for all import taxes and custom duties.

If you have any queries please contact our customer care team here.

 

EXCHANGES & RETURNS

Should you receive an item that does not match the description of what was ordered, Allure will accept these items for exchange if the items are returned in the original unused condition, with the original sales receipt, all original packaging and within 30 days of the original purchase date.

If you have changed your mind about your purchase, please contact our customer care team here, we may, at our discretion, accept items for an exchange or a return, if these items are returned in the original unused condition, with the original sales receipt, all original packaging and within 30 days of the original purchase date.

 

AUTHENTICITY & WARRANTY

We pride ourselves on the highest quality craftsmanship and hand-select only the finest South Sea pearls for our couture and ready-to-wear jewellery collections. A certificate of authenticity is provided for all items over $1000 AUD value.

Allure offers a 24 month warranty period on every jewellery purchase against defects in material and/or workmanship. Defects and damages resulting from misuse, negligence or from accident will not be covered under this warranty, and any repairs may incur a fee.